United Way 2-1-1

211 Logo2-1-1 is an easy to remember three-digit telephone number assigned by the Federal Communications Commission for the purpose of providing quick and easy access to information about health and human services. Professional Information and Referral Specialists work with callers to assess their needs, determine their options and provide appropriate programs/services, give support, intervene in crisis situations and advocate for the caller as needed.

2-1-1 Can Help Callers Access the Following Types of Services:

  • Basic Human Needs Resources: food banks, clothing, shelters, rent assistance, utility assistance
  • Health and Mental Health Resources: health insurance programs, maternal health, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
  • Employment Support: financial assistance, job training, transportation assistance, education programs
  • Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services.
  • Support for Children, Youth and Families: child care, after-school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services
  • Volunteer Opportunities and Donations: community involvement, volunteer centers, disaster relief
  • Military and Family Support: programs that serve veterans and their families, community resources, mental health resources, counseling
  • Hobby groups and civic/service clubs: for people who have similar interests (gardening clubs, square dance groups, astronomy clubs, etc) or are united by a common cause (political groups, Lions, Rotary Clubs, Kiwanis, etc.)

Who Can Use 2-1-1?

If you’re looking for assistance with a problem and you don’t know where to turn, or you simply want information on a particular human service issue, 211 is for you.

When Can I Call?

2-1-1 is available 24 hours a day, seven days a week.

Who Answers the 2-1-1 Calls?

In Okaloosa and Walton Counties all the 2-1-1 calls are answered at the COPE Center by trained specialists. The COPE Center is an organization in the state accredited by both AIRS (Alliance of Information & Referral Systems).

How Does 2-1-1 Work?

In Okaloosa and Walton communities, just pick up your home phone, office phone, or cell phone and dial 2-1-1.

What if I have problems dialing 211?

For organizations with in-house phone networks, or PBX telephone systems, calling parameters may need to be adjusted to enable three-digit dialing access to 2-1-1. Most systems will allow dialing access to 911, but modifications may be required to permit 2-1-1 calling. Typically, your telecommunications staff or a service provider can make this simple adjustment. In some cases, the issue can be resolved by dialing 9 or another access code needed to get an outside line before dialing 2-1-1. You can call 211 directly by dialing 850-892-4357.

Online Listing of Services

The Florida Panhandle 2-1-1 manages a detailed database of local services available within Okaloosa and Walton Counties. You can do a word search by visiting the Florida Panhandle 2-1-1 website directly.

Service Providers: How to Apply or Update Your Information

Agencies offering human services may contact the COPE Center to potentially add their service information to the growing database. Please send an e-mail to Panhandle211helpline@copecenter.org to learn more.