Panhandle 2-1-1

Coronavirus COVID-19 Information

At Panhandle 2-1-1, we strive to be the go-to source for information on what is going on in our community. For information on the COVID-19 Novel Coronavirus, dial 2-1-1 or visit the links below.

Centers for Disease Control and Prevention (CDC)

Department of Health – Walton County

Department of Health – Okaloosa County

You can also call the COVID-19 Call Center available 24/7 at 1-866-779-6121.

If you feel like you have been exposed and you are having symptoms, call the FL Department of Health-Walton (850-892-8015), the FL Department of Health-Okaloosa (850-833-9065) or your primary care physician and tell them your concerns.    Be sure to call your health care provider before you go to their office.

This is a rapidly evolving situation. Be sure you are getting your information from reputable sources.

Dial 2-1-1 or 850-892-HELP (4357) 24 hours a day, 7 days a week.                                                                                              Or visit their Helpline website: 


211 Logo

2-1-1 is an easy to remember three-digit telephone number assigned by the Federal Communications Commission for the purpose of providing quick and easy access to information about health and human services. Professional Information and Referral Specialists work with callers to assess their needs, determine their options and provide appropriate programs/services, give support, intervene in crisis situations and advocate for the caller as needed.

2-1-1 Can Help Callers Access the Following Types of Services:

  • Basic Human Needs Resources: food banks, clothing, shelters, rent assistance, utility assistance
  • Health and Mental Health Resources: health insurance programs, maternal health, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
  • Employment Support: financial assistance, job training, transportation assistance, education programs
  • Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services.
  • Support for Children, Youth and Families: child care, after-school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services
  • Volunteer Opportunities and Donations: community involvement, volunteer centers, disaster relief
  • Military and Family Support: programs that serve veterans and their families, community resources, mental health resources, counseling
  • Hobby groups and civic/service clubs: for people who have similar interests (gardening clubs, square dance groups, astronomy clubs, etc) or are united by a common cause (political groups, Lions, Rotary Clubs, Kiwanis, etc.)

Calling 2-1-1?

If you’re looking for assistance with a problem and you don’t know where to turn, or you simply want information on a particular human service issue, 211 is for you.  2-1-1 is available 24 hours a day, seven days a week.

In Walton County all the 2-1-1 calls are answered at Chautauqua Healthcare Services (CHS) by trained specialists. CHS is an organization in the state accredited by both AIRS (Alliance of Information & Referral Systems).   In Walton communities, just pick up your home phone, office phone, or cell phone and dial 2-1-1.

For organizations with in-house phone networks, or PBX telephone systems, calling parameters may need to be adjusted to enable three-digit dialing access to 2-1-1.  You can call 211 directly by dialing 850-892-4357.

Online Listing of Services

The Florida Panhandle 2-1-1 manages a detailed database of local services available within Walton County. You can do a word search by visiting the Panhandle 2-1-1 website directly.

Service Providers: How to Apply or Update Your Information

Agencies offering human services may contact CHS to potentially add their service information to the growing database. Please send an e-mail to to learn more.